International Ops 2018

Flight Service Bureau | OPSGROUP

Frustration with new Curacao FIR billing system

We have previously reported on TNCF/Curacao FIR denying airspace entry if you haven’t prepaid your navigation fees.

Since then, more of our members have reported that the Dutch Caribbean – Air Navigation Service Provider (DC-ANSP) have been charging navigation fees for flights filed but not operated. If there was a mistake on the flightplan or a new one needed to be filed the DC-ANSP has charged the fees for both and refused to issue refunds. To make matters worse, it’s been reported that they are charging $50 to review the matter! Poor form!

From 1 Jan 2018, DC-ANSP switched billing systems – from direct payment to IATA to a new online system provided for by IDS. It’s pretty high tech and fancy. Maybe too fancy if they are charging for flights that didn’t happen….

High tech new billing system!

DC-ANSP’s motto is “We guide you home safely!” – maybe they should add …. “but only when you prepay.

Have you had a similar experience? Let us know!

1 Comment

  1. I was able to get a refund with the help of CATS aviation

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