It’s a concern: instead of sending your Nav Fees payment to Eurocontrol, you’ve actually sent it to a suburb of Lagos. And you’re not going to get it back.
We’ve seen an increasing variety of bogus emails, that at first glance look like they are from Eurocontrol – but aren’t. Here’s a good example from this week:
You’d be forgiven for glancing over it and responding to request the details of ‘their’ new bank account. And that’s where the problem begins – you’ll get a new bank account, only it won’t direct your money to Brussels.
IATA has the same issue:
Fortunately, most of these emails are poorly written, and easy enough to identify as bogus – but that’s only if you are on your guard. The best solution is to simply be aware of the risk:
- Look at the sender address: real emails come from eurocontrol.int. Fake ones look similar, but might be something like @eurocontrolinc.com.
- Most of the emails ask for a copy of an invoice or payment – be suspicious when you read that.
- Be especially alert when the email mentions a change in bank account. Eurocontrol has no plans to change bank accounts any time soon.
- Best advice: write to the real address: email@example.com and ask for confirmation of any message, or call the Route Charges office on +32 2729 3838.
- The most secure way to handle Eurocontrol charges and payments is through their CEFA portal.
- Most recent fake addresses: firstname.lastname@example.org, email@example.com
- Contact the real address: firstname.lastname@example.org